In the event that you would like to return your tiles ...
We can only accept returns on your full order with all tiles in unopened boxes and within 14 days of your Order.
Simply email firstname.lastname@example.org and we’ll be in touch to assist you.
You’ll need to arrange the delivery back to our warehouse - please note that we can’t cover the cost of this.
Please advise your Pallet Carrier to Return the Goods to the following address during Monday to Friday 8am to 4pm.Tile Emporium - Returns Unit 1 Endeavour Business Park Crow Arch Lane Ringwood Hampshire BH24 1SF
To confirm, here’s what we can’t accept returns on:
- Part orders or leftover tiles
- Unboxed or damaged tiles
Returning your order
Tiles are fragile so to make sure your returned order arrives safely, we recommend:
- Securely wrapping your order to the original delivery pallet
- Attaching the returns labels that we will send you to the pallet
- Using a reputable pallet network such as nationalpallets.co.uk
- Taking a photo of the pallet before it leaves, in case it’s damaged in transit
Once we’ve received and checked your order, we’ll email to confirm the refund and process the refund payment.
Refund payments can take up to 10 working days to reach your account, but this is usually just a few days.
Please note that for security reasons, we can only process your refund onto the original payment method.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Orders delivered to outside the UK may be subject to import duties and taxes when they reach their destination. You will be responsible for paying any such import duties and taxes.
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to the impact on the goods resale value or health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.